FAQ

Under your desired domain dashboard, you should see a Plesk extension labeled Databases. Click on that, and it will show you the databases currently installed.

You have the option of importing your database dump within an existing database or adding a new database altogether. If you choose to add a new database, you are able to import the database dump into that new database.

Click HERE to learn more.

Under your domain dashboard, click on Logs. Here you will see all of the traffic that has hit your site, including the requests that have resulted in success, errors, or warnings.

There are also filters at the top of the page where you can filter the logs by IP address, URL, error code, error type, and much more.

If you are ever confused about what you are seeing, please feel free to contact your friendly NADcloud team and we will be delighted to assist you!

Most definitely. However, please note that only your friendly system administrator is able to perform this action.

As the customer, you are able to see the latest antivirus scan report for your domain by clicking on ImunifyAV on your domain dashboard. Once you have reached the page, the scanning report should automatically show.

Yes indeed there is. Under the domain dashboard, you should see an extension labeled Git. When you click on it, you should see a button at the center of the page labeled Add Repository.

Click on that button, and a form should open at the left where you will indicate either a remote repository you’d like to connect to or a new repository you will create. You are also able to choose the manner of deployment to your production site as well as the directory path where the repository will be. Click Create to finish the setup.

If you would like to see an example of this process, please refer to this video . 

Under your domain dashboard, click on Backup & Restore. Once there, click on the Remote Storage Settings button at the top of the page. You should see a space labeled FTP (s) Not configured. Click on that, and you will come to a form where you will provide the IP of your external storage, the directory path for where your files will be stored, and your FTP username and password for your external storage.

You also have the choice to use Passive Mode and FTPS (both checkboxes). Once you have specified the necessary information, click OK, and Plesk will try and connect to the external storage. You will see a green notice above indicating a successful connection, which will indicate that your remote storage is now set.

See video under How do backups work?

Under your domain dashboard, click on FTP. Once at the page, click on the button labeled Add an FTP account, which should lead you to a form where you will provide the account name, the directory the account will have access to, and the password. Once you have entered those, click OK.

Video coming soon.

Plesk makes this very simple. Under the domain dashboard, you’ll find an extension under Dev Tools named PHP Settings. Upon clicking on it, you will find the current PHP settings of your domain. Near the very top, you will find the PHP support checkbox enabled, along with a dropdown where the current PHP version is indicated. Click on it and select the one you would like to use, the scroll all the way down to the bottom and click either Apply or OK.

If you would like to see this process, please refer to this video . 

These are jobs you can create to run at the time and date you set. You can run a command, fetch a URL, or run a particular PHP script. This can be very useful when you may need to:

• Backup your website files or databases (which you can also do with the Backups & Restore extension)
• Send a summary report of your site activity (like visitor stats) to your email every morning
• Automatically fetch data from an external API or URL every hour
• Update content on your site, like refreshing a news feed or updating listings from an external source

If you would like to see this process, please refer to this video.  

As a Plesk Customer, you have the ability of backing up your domains, so nothing is lost. It is possible to perform a backup at the time of your own choosing or make a scheduled backup, which can be configured to happen daily, weekly, or monthly.

Please note that the NADcloud performs daily backups of all of the server information and we require the use of external storage to our tenants for storing their backups.

Click HERE to learn more.

Plesk provides different applications for making a web transfer, namely:

• Website Copying
• Website Importing

These applications use SSH/FTP access in order to transfer your sites from where they are currently hosted to your new Plesk domain. Please note that in order to do this, a domain needs to be created first, either with an established domain name, or a temporary domain name.

Also, please note that provided any errors occur with these, your friendly system administrators at the NADcloud will be more than happy to assist you.

Video coming soon.

PHP Composer is a dependency manager for your domain. Think of it as a helper that retrieves all of the necessary pieces of PHP code and puts them all in one place, so when you’re building, you have everything you need. The button under the domain dashboard is an extension created by Plesk for handling actions for PHP Composer without the need of remembering commands to use it. Plesk provides a user interface for managing it all.

For your particular domain, go to the dashboard and under the Security section, you will find a button labeled SSL/TLS certificates. The most basic one to install is Let’s Encrypt, but you install one of your own if you would like.

If you would like to see this process, please refer to this video . 

This is part of Plesk’s MFA (Multi-Factor Authentication) structure. It is designed (and, therefore, we have initiated this) for the security of your accounts and, therefore, the domains under your account.

Using a password manager of your choice, you scan the barcode, save the password item in the password manager, and place the code it gives you in the field for the code. Plesk will normally remember your device for thirty days.

Please refer to this link for more details.